I believe the values we hold dear to us shape the way we do business and how we interact with our customers. As a result I wanted to share with you my own values/ customer commitments:-
I will continually review and aim to improve so that I can make life easier for all my customers.
I am fully committed to high standards of service, treating my customers fairly, helping you understand how I can add value and giving you a better understanding of the services I offer.
It is also extremely important that you trust me to maintain high standards of confidentiality and integrity at all times.
I will always go the extra mile
This means I will always try and put myself in your shoes and see things from your perspective. I also means I will aim to exceed your expectations, however high they may be.
I will always do what I say
For me this is all about delivering what I say, on time and budget. It is also about keeping you informed and updated, even when there is nothing to tell you - I'll tell you there's nothing to tell you.
I will make it personal to you
I will show you that I am interested and I care about you and your business. It is often better to listen more and talk less that way I can better understand your needs and ensure i treat you as an individual, never a number.
I will always provide you with help
This again is about listening and understanding your needs and providing options and possible solutions. If I offer a solution it will be for no other reason than I believe it is right for you. Equally, if I introduce you to someone else for some additional specialist help, it will be because I trust them to deliver on my values and commitments.